WHAT HAPPENS WHEN A CERTAIN ITEM IS "SOLD OUT”?
We will try our best to replenish items that are sold out. We welcome customers to send us feedback at firstname.lastname@example.org for any items that they hope will be restocked!
HOW DO I PAY?
We accept PayPal, VISA or MasterCard.
WHAT IF I HAVE MISSED THE 14-DAY DEADLINE FOR RETURNS/EXCHANGES?
Returns outside the stipulated timeframes may / may not be accepted at the discretion of Peas and Plums.
HOW IS DELIVERY DONE IN SINGAPORE AND HOW MUCH IS IT?
Delivery except for face masks and accessories order is done via courier service and takes 1-3 working days.
Free courier delivery within Singapore for orders above $80.
Delivery charges for orders below $80 (apply to the highest group rate once to the entire order) is as follow:
$1.50 (regular mail)
Accessories and small pouches
$1.50 (regular mail)
DO YOU SHIP INTERNATIONALLY?
Yes, it'd be shipped via Singapore Post as a registered article. It normally takes 7-16 working days but might take a longer time during this COVID period
Delivery charges of $10 for Asian countries (except Japan)
Order $200 and up
Delivery charges for Japan and the rest of the world:
Order $250 and up
WHAT IS THE PROCEDURE FOR RETURNS/ EXCHANGES/REFUNDS?
We allow our customers to do returns and exchanges for original priced items only.
Returns / exchanges are limited to 1 time only.
Returns / exchanges are not allowed for sales items.
Qualifying conditions for returns and exchanges:
1) Original Packaging in place, 2) Hang tag intact, 3) Unaltered, 4) Undamaged and 5) Unwashed
Peas and Plums reserves the right to reject any return or exchange if any of the above conditions are not met.
Please send your returns and exchanges to:
Peas and Plums LLP
103 Yuk Tong Avenue Singapore 596410
Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method that allows tracking as we will not be liable for any lost parcel.
All parcels have to reach us within 14 business days from the date you receive your item. Upon receiving and checking the item(s) received met all our qualifying conditions, we will be in touch with you via email and/or phone to arrange for the new item to be delivered to you. We will bear the new delivery charge.
1) Email us at email@example.com within 7 business days from the date you receive your item and provide us with the:
a) Order number
b) Product name and size that you have ordered (eg: JOLLY red polka, size S)
c) Product name and size you wish to exchange to (eg: JOLLY blue polka, size M)
*Please note that if a different item of a different price is chosen, we will not be able to refund the difference if the new item is of a lower price. And a top-up is required if a higher priced item is chosen.
2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.
3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.
4) Upon receiving your parcel and checking all qualifying conditions are satisfied, please allow 4 business days for the new item to reach you if you are in Singapore. And if you are outside Singapore, please allow 7-10 working days.
REFUNDS / RETURNS:
If you are really not satisfied with the item that you have ordered and not wish to have anything else exchanged, we'd arrange for a full refund to the same mode of payment used.
1) Please note that refunds can only be done for non sales item and should be written in to firstname.lastname@example.org within 7 business days from the date you receive your item and provide us with the:
a) Order number
b) The reason for the exchange (too big, too tight, too loose etc.)
2) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.
3) Upon receiving your parcel and checking all qualifying conditions are satisfied, we'd initiate for a full refund within 2 working days.
4) Masks and made to order items are not allowed for returns or refunds.
WHAT IF I'D LIKE TO MAKE A SECOND EXCHANGE?
We only allow one return per purchase.
HOW DO I CHECK THE STATUS OF MY ORDERS?
You will receive an email notification from us when your order is being processed, and another email notification containing the delivery tracking information once your order has been dispatched.
Most packages will reach you in 2 to 4 business days for Singapore and 8-10 days for outside Singapore. If you do not receive your items after the days stipulated, please email us at email@example.com, and we will be glad to assist you.
HOW CAN I BE SURE THAT MY PAYMENT IS SUCCESSFUL?
After successful payment via PayPal or credit card, you will receive an email to confirm your payment has been received.
Updated : 2 Jan 2022
For further questions and inquires, please contact us at firstname.lastname@example.org